NewTek TriCaster TC1 (2 RU) - Manual (Page 343)

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APPENDIX I: CUSTOMER SUPPORT
It is frequently said that “All good things must come to an end” … but your NewTek live
production system is designed to work as well on any day as it did on the day you
bought it. NewTek’s Custom er Support features and options are meant to help you
achieve that goal. This chapter identifies the many assets and services available to you.
I.1 NEED A LITTLE HELP?
Product support is available for as long as you own your NewTek system. Find complete details on our main
Support page at http://new.tk/cs.
• Training:
o Videos : Our library of online training videos and learning resources will help you take
advantage of the countless creative possibilities your unit offers – see http://new.tk/learn .
o Curriculum: Find further reading material at http://new.tk/training
• Software Updates : visit https://www.newtek.com/downloads/
• Knowledge Base : Our extensive online knowledge base will help you troubleshoot issues and clear
up any misunderstandings – see http://new.tk/kba.
• Chat : When you need it, direct chat support is available in our Support webpages (under the heading
Live Customer Support – see http://new.tk/chat .
• Warranty : Learn about warranty provisions and check the status of your NewTek systems at
http://new.tk/warranty .
• NewTek User Forums : Join the conversation, get answers, learn techniques and share ideas with
users like yourself at http://forums.newtek.com
I.1.1 THE PROTEK™ ADVANTAG E
The option ProTek ™ plan goes far beyond basic service, offering you NewTek-provided priority service for
however long you own your product. ProTek ™ enhances your support experience — every step of the way.
• With ProTek coverage, you're part of a select group of customers whose needs are our first priority.
• Every ProTek Elite customer gets the white-glove treatment by their local Elite Service Provider.
• ProTek Care customer calls and emails are answered first.
• ProTek gives you priority access to the people who can answer your questions, help you with
configuration, and walk you through solutions, step by step.
• And if disaster should strike and your NewTek product needs repair, we're standing by ready to
provide the best access. You get free overnight shipping.
• If you opt for a repair rather than a replacement, you get a guarantee that within three to five days of
receiving your product it will be on its way back to you.
• If your product needs to be back in service immediately ProTek Care customers can usually get a
replacement shipped right to your doorstep the very next day. Find full details of the ProTek program
at http://new.tk/ProTek.