Before you contact the scanner service provider, General, Error status – Fujitsu Ricoh Fujitsu fi-7900 Image Scanner User Manual
Page 199: If the problem persists, check the items in
Before You Contact the Scanner Service Provider
This section describes items to be checked before contacting the distributor/dealer where you
purchased this product.
General
Item
Findings
Scanner name
Example: fi-7900
For details, refer to
.
Serial No.
Example: XXXX000001
For details, refer to
.
Date of manufacture
Example: 20XX-01 (January 20XX)
For details, refer to
.
Date of purchase
Symptom
Frequency of trouble
Do you have a warranty for this product?
Names of optional products used
Error Status
●
Computer Connection Issues
Item
Findings
Operating system (Windows)
Error message
Interface type
Example: USB interface
●
Feeding Issues
Item
Findings
Type of document
Main purpose of use
Date of last cleaning
Troubleshooting
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