Grandstream UCM6510 User Manual - Manual (Page 217)

Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 216 of 313
Figure 118: Agent Login Settings
For example, if the call queue extension is 6510, Agent Login Extension Postfix is * and Agent Logout
Extension Postfix is **, users could dial 6510* to login to the call queue as dynamic agent and dial
6510** to logout from the call queue. Dynamic agent doesn't need to be listed as static agent and can
log in/log out at any time.
• Call queue feature code "Agent Pause" and "Agent Unpause" can be configured under web
GUI->PBX->Internal Options->Feature Codes. The default feature code is *83 for "Agent Pause"
and *84 for "Agent Unpause".
• Queue recordings are shown on the Call Queue page. Click on
to download the recording file in
.wav format; click on to delete the recording file. To delete multiple recording files by one click,
select several recording files to be deleted and click on “Delete Selected Recording Files” or click on
“Delete All Recording Files” to delete all recording files.