Grandstream UCM6510 User Manual - Manual (Page 214)

Firmware Version 1.0.2.5 UCM6510 IP PBX User Manual Page 213 of 313
CALL QUEUE
The UCM6510 supports call queue by using static agents or dynamic agents. Call Queue system can
accept more calls than the available agents. Incoming calls will be hold until next representative is
available in the system. This sections describes the configuration of call queue under web
GUI->PBX->Call Features->Call Queue.
CONFIGURE CALL QUEUE
Call queue settings can be accessed via web GUI->PBX->Call Features->Call Queue.
• Click on "Create New Queue" to add call queue.
Figure 117: Call Queue
• Click on
to edit the call queue. The call queue configuration parameters are listed in the table
below.
Table 74: Call Queue Configuration Parameters
Extension Configure the call queue extension.
Name Configure the call queue name to identify the call queue.
Strategy
Select the strategy for the call queue.
• Ring All
Ring all available Agents simultaneously until one answers.
• Linear
Ring agents in the specified order.
• Least Recent
Ring the agent who has been called the least recently.
• Fewest Calls
Ring the agent with the fewest completed calls.
• Random
Ring a random agent.
• Round Robin
Ring the agents in Round Robin scheduling with memory.