Artesyn ATCA-7350 Installation and Use (September 2014) - Manual (Page 175)

Troubleshooting
ATCA-7350 Installation and Use (6806800G59G) 175
A.5 Contacting Artesyn Embedded Technologies for
Technical Support
If a problem persists after you handle it under the guidance of this document, contact the local
office or Customer Service Center of Artesyn Embedded Technologies to obtain timely
technical support. Before you report the problem to Artesyn engineer, collect the following
information:
 Detailed name and address of the customer
 Contact person and telephone number
 Time when the fault occurred
 Detailed description on the fault
 Device type and software version
 Measures taken after the fault occurred and related results
 Problem level and required solution time
Contact your designated sales/service contact.
A.6 LED Display Exceptions
A.6.1 LEDs Are Off
Description
All LEDs on the ATCA-7350 face plate are off, including the OOS, IS, ATN, H/S, and HDD LEDs.
In addition the ATCA-7350 displays no information on the video screen if attached via the RTM.
Solution
To solve the problem, proceed as follows:
1. Check that the ATCA-7350 is properly inserted in the shelf.
2. Check whether the -48 V DC inputs to the shelf are normal.