Juniper Systems Allegro DOS Manual - Manual (Page 8)

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Allegro voids any warranty. JS will not repair or update an Allegro and
return it to an individual if it is without a serial number label.
Factory Sealed Unit
The Allegro is a factory sealed unit. There are no internal user
serviceable parts. If the Allegro is opened or in any other way tampered
with, all warranties are null and void.
Updates or Modifications
JS shall be under no obligation to update or modify its products except
as herein noted to correct defects or errors. Furthermore, the customer
agrees that all representations and warranties contained herein shall be
immediately null and void in the event of any modification, alteration,
or change in or to any product effected by or on behalf of customer
except for a change made by JS or other direct supervision thereof.
Extended Warranties
JS offers a variety of warranty options to extend coverage beyond the
standard warranty. Contact us for details.
▲ ▲ ▲ ▲ ▲ Repairs
If your Allegro is in need of repair or servicing, contact our Customer
Service Department for an RMA (Return Materials Authorization)
number. They can be reached by phone at 435-753-1881 or via e-mail at:
[email protected].
Please have this information ready when you contact us:
- Allegro serial number
- Your name
- Name and shipping address of company/university/agency
- Phone and fax number
- Clear description of the problem encountered
- Purchase order number and billing address (for equipment that is
not under standard or extended warranty)
The customer has the responsibility to ship the equipment to JS with all
shipping costs prepaid. After repairing or replacing the equipment, JS
will ship the equipment, at its cost, back to the customer by the same
type of carrier used by the customer to ship the equipment to our
facility. Repairs are normally completed within ten working days unless
special circumstances exist.