Lincoln Electric IM8000 CHECKPOINT - Manual (Page 161)

IM8000 CheckPoint™ User Manual A.1
Appendix A
Troubleshooting
Inevitably, there will be an issue when working with a software program or installing software that you
need a little extra information to help troubleshoot and solve the problem. There are some common minor
issues you might be able to fix without a call to support.
NOTE | If you continue to have trouble, please contact your local
IT department or CheckPoint™ support. For CheckPoint™
support in the USA or Canada, dial 1.800.691.5797.
The direct dial number is 1.727.786.0121. You can
also e-mail support at:
[email protected] .
Cannot Connect to a Power Source
There are multiple reasons you may not be able to connect to the IP address of a power source or why the
IP address may not show up in the list of addresses. Check out the following:
ƒ If the computer is running some type of security software or firewall, this may block the IP from
showing up.
ƒ Do you have multiple Ethernet adapters enabled? This could cause issues.
ƒ Disable any wireless communication on the computer. This is helpful to allow a computer to
directly connect to a Welding Power Source through the hardline.
Cannot Apply Settings
When you attempt to enable CheckPoint™ for the power source and click the Apply Settings button, the
following are common reasons why your settings could fail:
ƒ A firewall could be blocking messages. You need to open up the following information on
your server in order to grant the Welding Power Sources access to the Internet:
http://ws.lincolncheckpoint.com at IP address 216.26.175.3 (subject to change) using port 80
to send out TCP/IP and HTTP messages.
ƒ Web security software may be installed and interfering with this activity. Disable the software
until the installation is complete.
ƒ There could be invalid Ethernet settings in the Welding Power Source. Make sure the power
source has a valid subnet mask and gateway address.
ƒ If using a proxy server, the proxy may require authentication. You will have to allow the power
source to bypass the Proxy Server.