HP 9100 series - Manual (Page 158)

156 10 - Maintaining and troubleshooting ENWW
Solving copy problems
If the following topics do not help, see Contacting customer support for information about
HP support.
z No copy came out
z Copies are blank
z Wrong original was copied
z Images are missing or faded
z Size is reduced
z Copy quality is poor
z Copy defects are apparent
No copy came out
z Check the power
• Make sure that the all-in-one is turned on, the power cord is securely connected, and
the all-in-one is turned on.
z Check the status of the all-in-one
• The all-in-one might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
• The all-in-one might be jammed. Check for jams. See Clearing jams for more
information.
z Check the trays
• Make sure that media is loaded. See Loading the print media for more information.
Copies are blank
z Check the trays
• If you are copying from the ADF, make sure that the originals have been loaded
correctly. See Loading the originals for more information
• If you are copying from the scanner glass, make sure that the ADF is empty.
z Check the media
• The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See Choosing the print media for more information.
z Check the printheads
• The protective tape might not have been removed from the printheads. Check each
printhead by removing it from the all-in-one. Pull off the protective tape if it is still
attached. Then reinstall the printheads. See
Replacing the printheads for more
information.
z Check the settings
• The contrast setting might be set too light. Use the L IGHTER /D ARKER button on the
control panel to create darker copies.
Wrong original was copied
z Check the trays
• If you are copying from the scanner glass, make sure that the ADF is empty.