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HP A7818-IE002 User Manual

Page 190

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Troubleshooting Your Workstation

Hewlett-Packard Support And Information Services

Chapter 7

190

Operating System

Original operating
system?

Are you using the original operating system
software that came preloaded on your Workstation?

If not, what is the
operating system
version?

Select

Settings > Control Panel

from the

Start

menu,

then click on the

System

icon. The operating system

version is displayed under System.

Any operating
system-generated
error messages?

Write down exact text of error message.

Any errors during
boot (Power-On Self
Test)?

This test checks all installed components. Any
POST errors will be displayed on your monitor
screen or signalled by beep codes.

Table 7-1

Collecting Information for Support (Continued)

Information

needed

Details

Your information