HP A7818-IE002 User Manual

Technical reference and troubleshooting guide

Technical Reference And

Troubleshooting Guide

HP Workstation x2100

Manufacturing Part Number : A7818-IE002

Edition E0502

Table of contents

Document Outline

1 System Overview
- Workstation Description
  - Internal And External Components
    Figure11 Front and Side Views
    Figure12 Rear View
    Internal Features
    Front Panel
    - Figure13 Front Panel
    Specifications And Characteristics
    - Physical Characteristics
    Electrical Specifications
    Power Consumption And Cooling
    Environmental Specifications
    Power Saving And Ergonometry
    Power Saving And Ergonometry For APM Systems
    Power Saving Modes And Resume Events For ACPI Systems
    Soft Power Down
    Documentation
    - Access HP World Wide Web Site
    - Where To Find The Information
    2 System Board
    - System Board Description
      Figure21 HP Workstation x2100 System Board
      Figure22 System Board Chips and Connectors
      Architectural View
    - Accessory Board Slots
      Figure23 Accessory Board Slots
      Accelerated Graphics Port Slot
      Figure24 AGP Slot
      Peripheral Component Interconnect Slots
      Figure25 PCI Slots
    System Board Switches
    System Chipset
    Memory Controller Hub (82850)
    - Figure26 System Block Diagram using MCH
    MCH Overview
    Accelerated Graphics Port (AGP) Bus Interface
    Hub Interface
    RDRAM Interface
    RDRAM Thermal Management
    Dual Rambus Bus
    RIMM Memory Slots
    - Figure27 RIMM Memory Slots
    - Read/Write Buffers
    - System Clocking
    Input/output Controller Hub 2 (82801BA)
    - Figure28 System Block Diagram Using ICH2
    ICH2 Features
    - ICH2 Architecture
    - ICH2 PCI Bus Interface
    - SMBus Controller
    - Low Pin Count Interface
    - Enhanced USB Controller
    - AC’97 Controller
    - IDE Controller
    - DMA Controller
    - Interrupt Controller
    - Timer/Counter Block
    - Advanced Programmable Interrupt Controller
    - Real Time Clock
    - Enhanced Power Management
    Crystal CS4299 Integrated PCI Audio
    - Figure29 CS4280-CS4297 and CS4299 Architecture
    Devices On The SMBus
    - Figure210 Devices on the SMBus
    - ICH2 SMBus Master Controller
    - RIMM Sockets
    - AS98127F
    - Serial EEPROM
    - LM75 Temperature Sensor
    - HP MaxiLife Hardware-monitoring Chip
      Figure211 HP MaxiLife Hardware-Monitoring Chip
    - Test Sequence And Error Messages
    - MaxiLife Architecture
      Figure212 MaxiLife Architecture
    Devices On The LPC Bus
    - Figure213 Devices on the LPC Bus
    The Super I/O Controller
    Serial/Parallel Communications Ports
    FDC
    Keyboard And Mouse Controller
    FirmWare Hub (82802AB)
    System Bus
    - Figure214 The System Bus
    - Intel Pentium IV Processor
      Processor Clock
      Bus Frequencies
      Voltage Regulation Module (VRM)
    - Cache Memory
    Assigned Device Interrupts
    - I/o Controller Hub Interrupts
    PCI 64-bit Hub Interrupts
    Interrupt Controllers
    PCI IRQ Lines
    3 System BIOS
    - Overview
      Using The HP Setup program
      Main Screen
    Advanced Screen
    Processors, Memory And Cache
    Floppy Disk Drives
    IDE Devices
    IDE Primary Master Device
    Integrated USB Interface
    Integrated I/O Ports
    Integrated Audio Device
    AGP Configuration (Video)
    PCI Device, Slot #1
    Integrated LAN
    Security Screen
    Hardware Protection
    Boot Screen
    Power Screen
    Updating The System BIOS
    - Figure31 System BIOS Flash Process
    - Restoring BIOS Default Settings
    - If You Forget The Administrator Password
    - Clearing The CMOS
    - Recovering The BIOS (Crisis Mode)
    BIOS Addresses
    - System Memory Map
    - HP I/O Port Map (I/O Addresses Used By The System, if configured)
    DMA Channel Controllers
    Interrupt Controllers
    PCI IRQ Lines
    4 Tests And Error Messages
    - MaxiLife Test Sequence And Error Messages
      Basic Pre-boot Diagnostics
      Figure41 Possible Error Messages
      Figure42 Preboot Diagnostics Error
      Pre-boot Diagnostics Error Codes
    POST Sequence And POST Error
    - Figure43 POST Sequence and POST Error
    - Figure44 BIOS-generated Errors
    - Figure45 BIOS-generated Errors
    Operating System Boot Phase
    Run-time Errors
    Main Menu
    - system info
      Figure46 System Information
    - Boot Steps
      Figure47 Boot Steps
    - Boot Report
    Order In Which POSTs Occur
    Error Message Summary
    5 Hardware Components
    - Graphics Cards
      Selecting A Monitor For Your Workstation
    PCI Cards
    - HP 10/100 TX PCI LAN Interface
    - HP 10/100 TX PCI LAN Interface Features
    HP 10/100 TX PCI LAN Interface LED Descriptions
    SCSI Adapter Cards
    - Adaptec 29160 SCSI PCI Adapter Card.
      Figure51 Adaptec SCSI Card
    - SCSI Cable Information
    Additional SCSI Card Features.
    PYRO 1394/Firewire Host Controller Card
    Mass Storage Devices
    - Flexible Disk Drives
    - Hard Disk Drives
    Optical Drives
    - IDE CD-ROM Drive
    IDE DVD-ROM Drive
    IDE CD-Writer Plus Drive
    Connectors And Sockets
    - IDE Drive Connectors
    Battery Pinouts
    Additional SCSI LED Connector
    Power Supply Connector (20-pin) And Aux Power Connector
    Wake On LAN Connector
    Rear Fan Connector
    PCI Fan Connector (MTonly)
    internal audio connectors
    Status Panel And Intrusion
    Hard Disk Drive Temperature
    VGA DB15 Connector
    LCD Panel
    Figure52 S-Video Connector
    Figure53 Ethernet UTP Connector
    Rear Panel Connectors
    - Figure54 Rear Panel Socket Pin Layouts
    - Keyboard And Mouse Connectors
    USB Stacked Connector
    Serial Port Connectors
    25-pin Parallel Connector
    MIDI/Joystick Connector
    External Audio Jacks
    6 Installing Or Replacing Parts And Accessories
    - Overview
      Figure61 Workstation
      Figure62 HP Workstation x2100 System Board
    - Removing And Replacing The Cover And FrontBezel
      Removing The Cover
      Removing The Front Bezel
      Figure64 Removing the Bezels
      Replacing The Cover And Front Bezel
    - Removing, Replacing And Upgrading Memory
      Figure65 Memory Sockets
      Removing And Replacing A Memory Module
    - Installing Or Replacing An Accessory Card
      Figure66 Retainer Clip on the Chassis Beam Assembly
    - Mass Storage And Optical Device Overview
      Identifying Cables And Connectors (All Models)
      Figure67 Data Cables and Connectors
      Installing IDE Drives
    Verifying Your IDE Drive
    Installing SCSI Drives
    - Figure68 Cables and Connectors (SCSI Models)
    - Setting SCSI IDs
    Which Pins To Jumper
    - Figure69 Drive Style A
    - Figure610 Drive Style B
    - Figure611 Drive Style C
    - Figure612 Drive Style D
    Verifying Your SCSI Drive
    additional guide rails
    Removing And Replacing A Hard Disk Drive
    - Removing The Old Drive
      Figure613 Disconnecting and Removing the Drive
    - Installing The New Drive
    Installing A Second Hard Disk Drive In An Internal Shelf
    Installing A Device In A Front Access Bay
    - Figure614 Attaching the Rails and Installing the Drive
    - Figure615 Removing the Plastic Filler
    Completing Mass Storage Device Installation
    - IDE Drive
    - SCSI Drive On SCSI Models
    Replacing The CD-ROM Drive (or DVD-drive)
    - Removing The Old Drive
      Figure616 Removing the Old Drive
    - iNstalling The New Drive
      completing the installation
    Replacing The Floppy Disk Drive
    - Removing The Floppy Disk Drive
      Figure617 Removing the Floppy Disk Drive
    - Installing The Floppy Disk Drive
      completing the installation
    Replacing The Power Supply Unit
    - Removing The Power Supply Unit
      Figure618 Removing the Power Supply Unit
    - Installing The Power Supply Unit
    Replacing The Processor
    - Removing The Existing Processor
      Figure619 Removing the Processor
    - Installing The New Processor
      Figure620 Inserting the Processor
      Figure621 Attaching the Heatsink
    Replacing The System Board
    - Removing The System Board
      Figure622 Removing the System Board
    - installing the new system board
      Figure623 Installing the New System Board
    Setting System Board Switches
    Replacing The System Fan
    - Removing The Fan
      Figure625 Removing the Fan
    - Replacing The Rear Fan
    Replacing The Fan And Speaker Assembly
    - Removing The Fan And Speaker Assembly
    - Replacing The Fan And Speaker Assembly
    Replacing The Battery
    - Figure626 Replacing the Battery
    System Board Connectors
    7 Troubleshooting Your Workstation
    Case 1: No Activity At All
    Case 2: Monitor Is Blank, MaxiLife Is OK
    Case 3: Boot Fails, Monitor Is Blank, MaxiLife Displays Error Message
    - Pre-boot Diagnostics
    - Pre-boot Test Errors
    If You Miss The Beep Code
    Post Test Errors
    Case 4: Boot Process Fails, Error Message Appears
    - Error Message Utility (EMU)
    Case 5: Screen Goes Blank Or Corrupt Image
    Use Or Configuration Problems
    CMOS Test Error
    Keyboard Test Error
    Floppy Disk Drive Test Error
    hard disk, DVD, CD-RW or CD-ROM test error
    Serial Or Parallel Port Test Error
    Error Message Appears On The MaxiLife LCD During Runtime
    You Cannot Turn Off Your Workstation
    You Have Forgotten Your Password
    Your Workstation Has A Software Problem
    Workstation Clock Does Not Keep Time Correctly
    You Have Problems Using The Euro Symbol
    - For Windows NT Users
    - Configuring Your Keyboard
    Troubleshooting BIOS Problems
    - Updating The BIOS
    - Restoring BIOS Default Settings
    - Clearing The CMOS
    - Recovering The BIOS (crisis mode)
    System Board Switches
    - Figure71 System Board Switches
    Using The HP Setup Program
    - First, Turn On Or Restart Your Workstation
    - To Go To The Setup Program
    More Troubleshooting For Drives
    - If The Hard Disk Has A Problem
      If The Hard Disk Activity Light Does Not Work
    - CD-ROM, DVD or CD-RW Drive Does Not Work
    - CD-ROM, DVD or CD-RW Drive Is Idle
    - DVD drive doesn’t play DVD video
    - CD-ROM, DVD or CD-RW Door Does Not Open
    HP e-DiagTools Hardware Diagnostics
    - Overview Of e-DiagTools
    - running e-DiagTools from the utility partition on your hard disk
    - Running e-DiagTools From A CD-ROM
      Prerequisites
      Running e-DiagTools From The Recovery CD
      Running e-DiagTools From The Drivers And HP DiagTools CD-ROM
    - HP e-DiagTools Hardware Tests
    - for more information
    Recovering Hard Disk Drive Contents (Windows only)
    - Overview
      What Functions Are Available?
    - General Instructions
    - Recovery Process
    - Recovering Preloaded Drivers
    - Changing The Hard Disk
    Other Sources Of Information
    - Online Support For Troubleshooting
    - Documentation Set Overview
    Hewlett-Packard Support And Information Services
    - collecting information before contacting hp support
    A x2100 Service Information
    - Parts and Part Numbers
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