5 if manual testing doesn't reveal the problem, 5 common issues, 1 adobe acrobat – FaxBack NET SatisFAXtion 8.6 - Manual User Manual
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2 – Server Administration
NET SatisFAXtion 8.6 Manual
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2.
The application will open the file.
3.
The application will print.
4.
The application will close the file.
5.
The application may or may not close afterwards.
Make sure that there are no dialog boxes or other prompts that require user
intervention. If the application does not automatically print, conversion will fail.
Resolution:
This could be caused by several things including:
•
Printto action was incorrect. Reinstall the application or contact the
application's publisher.
•
Application is in an error state and needs user intervention to proceed.
Consult the application's documentation to determine how to resolve this. It
is recommended to disable any automatic updating of the application, since
this typically needs user intervention.
Once you have cleared the error state, try this step again to insure it functions
properly.
2.6.6.4.5
If Manual Testing Doesn't Reveal the Problem
If manual tests don't indicate what the problem is, it is useful to put NET
SatisFAXtion into application mode. In order to put NET SatisFAXtion into
application mode, please see
2.3.2.2 Running NET SatisFAXtion as an
Once NET SatisFAXtion is running as an application, submit a file to it via your
normal methods. When the server receives the message, you will be able to see
the corresponding application open on the fax server, open the document, print
and close.
2.6.6.5
Common Issues
2.6.6.5.1
Adobe Acrobat
You must run Acrobat and accept its license agreement before it will function.
Always disable automatic updates or you will see conversion failures when a
newer version is released.
Do not submit PDFs created by a newer version of Adobe Acrobat.
Do not submit PDFs that are locked or protected.
2.6.6.5.2
Microsoft Word
You must run Word and enter your initials before it will function.
It is not uncommon for Word to corrupt its
Normal.dot
template, particularly with
Word 2000. See Microsoft KB 291352.