FaxBack NET SatisFAXtion 8.6 - Manual - Manual (Page 137)

2 – Server Administration NET SatisFAXtion 8.6 Manual 137
both whitelist and blacklist at the same time, the whitelist will take precedence
and the blacklist ignored.
The value of each of these is a comma separated list of extensions. Wildcards *
and ? are accepted. Asterisk ( * ) matches any sequence of zero or more
characters. Question mark ( ? ) matches any single character. For example,
“ *.ht* ” will match .htm and .html files, while “ *.x?l ” will match .xml and .xsl
files but not .xslt files.
Examples:
blacklist = "*.p7?,*.jp*g,*.gif"
whitelist = "*.tif,*.tiff,*.pdf,*.doc,*.rtf"
2.9.7
Troubleshooting Email Issues
Troubleshooting email issues can be complex since email must travel though
systems not under the control of the NET SatisFAXtion fax server. The best
strategy is to trace the email step-by-step through the various systems in a
methodical fashion. In this way it becomes much easier to identify and resolve
the problem.
2.9.7.1
Outbound Fax POP3
2.9.7.1.1 Mail Client
Verify the email was sent to the correct email address. Compare the address
configured in POP3 Gateway Setup with the address on the sent mail. Also verify
the email is not still in the client’s Outbox.
2.9.7.1.2 Mailbox
Log into the fax POP3 mailbox using a webmail interface or a POP3 mail client
configured to leave the messages on the mail server. If the mail is in the
mailbox, then the POP3 Gateway is unable to log in to the POP3 server. Verify
the POP3 server, the POP3 password, and the POP3 account name (this can
either be the full email address or just the part left of the @-sign, depending on
the mail server). Also verify the POP3 gateway is running.
If there are no emails in the mailbox, test that the emails are reaching it by
stopping the POP3 Gateway service, and checking the mailbox again. If the mail
does not reach the mailbox, then the email address is incorrect or the mail
server is not routing the email to the account. Check spam filters, and verify
there are no other mail clients logging into the mailbox (most mail clients will
download then delete any emails, before the POP3 Gateway has a chance to
read them).
2.9.7.1.3 Fax Ser ver
It could be that the email is reaching the fax server but the notifications are not
able to be returned to the sender. Run a report on the fax server and check to
see if there are any sent faxes. If so, see
2.9.7.3 Inbound Fax SMTP to
troubleshoot confirmation email delivery.