FaxBack NET SatisFAXtion 8.6 - Manual - Manual (Page 82)

2 – Server Administration NET SatisFAXtion 8.6 Manual 82
(TIFF). In order to provide this functionality, NET SatisFAXtion requires the
cooperation of the application that created that file.
IMPORTANT: When troubleshooting document conversion, always remember to
test cover sheet (RTF) files as well. When sending a fax that includes a cover
sheet, this document must undergo conversion as well. Even if the attachments
you are submitting are working, the cover sheet might still fail, causing the
whole fax to be returned with a “conversion failure.” Cover sheets (RTFs) are
handled by Microsoft Word (if installed) or Wordpad.
2.6.6.2 Server-Side Conversion vs. Client-Side Conversion
Normally when using Microsoft Fax or FaxOut Client Suite clients, document
conversion happens on the client when the user prints to the Fax or FaxOut
printer. When they send the fax, the only conversion the server must do is
convert the cover sheet (if needed). Requiring users to convert documents on
the client delivers superior results since the user can preview the fax before it is
sent, it saves processing time on the fax server, and does not require that
application to be installed on the fax server.
Alternately, email fax and FaxOut Client Suite users can attach the document
itself to their email, and rely on the fax server performing document conversion.
It is possible for this to fail for reasons beyond the fax server administrator’s
control, for example the document might require macros or require a password
to print. Also the users have no control over print properties and must accept
the application’s defaults.
2.6.6.3 Common Conversion Helper Applications
The NET SatisFAXtion server relies on each application to convert its own file
types. The following is a basic list of commonly sent file types, and the
application needed to convert each one. Make sure that all the applications are
installed and functioning properly for all the file formats you need the server to
convert.
Type Application
TIFF Native fax format; no conversion necessary.
RTF Wordpad or Microsoft Word
PDF Adobe Acrobat Reader
DOC Microsoft Word
XLS Microsoft Excel
JPEG Internet Explorer*
GIF Internet Explorer*
HTML Internet Explorer
* These file types need manual configuration to function properly.
Other applications will work, provided they support the “printto” action. See
below for more information about the “printto” action.