1 training, 2 preconfiguration services, 3 professional services – FaxBack NET SatisFAXtion 8.6 - Manual User Manual
Page 11: 4 custom professional programming services, 7 technical support, 1 support plans, 1 included 30-day support plan, Technical support
1 – Introduction
NET SatisFAXtion 8.6 Manual
11
1.6.1
Training
With most business software, employees initially use only a fraction of the
functionality built into their systems. Capabilities and/or functionality you do not
know exists could make a big difference in the level of ROI you receive as well as
value to your own customers, suppliers and employees. Maximize the value of
your FaxBack applications with expertise from the people who know it best – our
technical training engineers.
1.
Training at FaxBack Headquarters
2.
Remote Online Training
3.
On-site Implementation and Training – 1 Day
Custom training designed specifically for you: we’ll work with you to create an
agenda that reflects the training your company wishes to receive.
1.6.2
Preconfiguration Services
We strongly recommend this affordable service! Right along with your IT person,
a highly experienced FaxBack support engineer will log onto your system and
install and configure your fax system optimizing it for your organization and IT
infrastructure.
1.6.3
Professional Services
You get a dedicated, two-hour block of time with a Professional Services
Engineer. We will remotely access your server and provide the following:
•
Installation and configuration assistance
•
Basic product walk through
•
Q & A Session
Professional Services can be tailored to your exact needs, please contact your
sales rep for details.
1.6.4
Custom Professional Programming Services
Professional services for customized fax features/functionality. Requires scope
call and custom quote by Professional Services Engineer.
1.7
Technical Support
1.7.1
Support Plans
1.7.1.1
Included 30-day Support Plan
For new customers and trialware evaluations and includes email, fax and
telephone software support. This complimentary support plan begins when the
software or system is estimated to arrive at your location (not on installation)
and is available during standard FaxBack Support hours (Monday through
Friday, 6:30am–5:00pm Pacific time, excluding holidays).