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10 technical support, 2 program workspace, Program workspace – Acronis Server Cloud Backup - User Guide User Manual

Page 15: Technical support

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Copyright © Acronis International GmbH, 2002-2013

Advantages of installing Acronis Hotfixes:

Hotfix installation does not require much time and resources. You do not need to wait until the
next product update to fix a particular issue.

A hotfix package is much smaller than the product installation package, though it may include
files from previous hotfixes for consistency.

You can install only necessary hotfixes, if several hotfixes are available.

All changes from hotfixes released between updates will be included in the new product versions (updates or
upgrades).

How to install Acronis Hotfixes?

To check whether new Acronis Hotfixes are available, click Check for updates from the Help menu. A
list of available hotfixes for the current build will be displayed in a table, where you can select those
you want to install. When you select an Acronis Hotfix, its release notes (changes and enhancements
to be applied to the product) will be displayed below.

Note, if a new Acronis Small Office Backup update is available, Acronis Hotfixes will not be displayed since each
update contains all hotfixes released before.

After selecting Acronis Hotfixes you want to install, click Download and Install button. Also, if you
select Do not notify me about the unselected hotfixes in the future option, a hotfix window will not
appear at the program startup until a new hotfix is available. Though, if you check for updates
manually (Help -> Check for updates), the window will appear even when this option is selected.

After all selected Acronis Hotfixes are installed, click Close and run button to start the product.

1.1.10 Technical Support

Maintenance and Support Program

If you need assistance with your Acronis product, please go to http://www.acronis.com/support/

Product Updates

You can download the latest updates for all your registered Acronis software products from our
website at any time after logging into your Account (https://www.acronis.com/my) and registering
the product. See Registering Acronis Products at the Website (http://kb.acronis.com/content/4834)
and Acronis Website User Guide (http://kb.acronis.com/content/8128).

1.2 Program workspace

In this section

Main window ........................................................................................... 16
Wizards and notification area icons ......................................................... 20
Acronis Backup Explorer
.......................................................................... 20
Sign-in menu ............................................................................................ 26
Settings menu ................................
.......................................................... 26
Help menu ................................................................................................ 27