Acronis Server Cloud Backup - User Guide - Manual (Page 136)

136 Copyright © Acronis International GmbH, 2002-2013
code displayed in the error box to search for a solution in the entire KB. For more information, see
Acronis Smart Error Reporting (p. 133).
System report
Acronis Support personnel may request you to provide the system report. To create the report,
select Generate system report in the Help menu, then save the report and send it to Acronis
Customer Central. For more information see Acronis System Report (p. 132).
7.5 Creating a custom rescue CD
In most cases you can use a standard rescue CD created with a help of Acronis Media Builder. For
more information see Creating bootable rescue media (p. 93).
If the recovery environment cannot detect some of the hard disk drives, the network adapter, the
mouse or the keyboard, usually there is a problem with the drivers. So when the standard rescue CD
lacks some of your hardware drivers, you need to create a custom one.
The Linux-based recovery environment used by Acronis does not provide the ability for users to add
new drivers. Because of this, you should request Acronis Customer Service Department to create a
custom rescue CD that will have all the drivers you need.
Before making a request, collect the information about your system. Select Generate system report
in the Help menu. Acronis Small Office Backup will automatically collect the required information and
display a list of what is collected in the report. In the process of creating the report the program may
install some components required for collecting the necessary information. When the report is
complete, click Save and select the desired folder or leave the default folder. The program will
archive the report into a zip file. This report may also be useful when you request the Acronis
Customer Service Department to help you with a problem.
Send the file to the Acronis Customer Service Department. They will build an iso image of a custom
rescue media compatible with your computer hardware and send you the iso file. Burn this file to a
CD/DVD using a program that can handle iso files such as Nero.
Please be aware that finding the appropriate drivers and making the custom rescue media may take time.
Furthermore, finding the appropriate drivers may be not possible in some cases.
After burning your custom rescue CD, test it to make sure that all your computer hardware is now
detected in the recovery environment.
7.6 Viewing log
Most Acronis Small Office Backup operations write their own entries in the logs. When issues with
the operations occur, the log entries may provide information on their causes.
The log can provide information, for example, about scheduled backup results, including causes for
any failures.
If you want to view the log of Acronis Small Office Backup operations, click the gear wheel icon on
the toolbar to open the Settings menu and then select View log.