4 using the test print, 5 troubleshooting the inhibit panel – HID HDPii Plus User Guide 2.0 User Manual

Page 98

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0

Page 98 of 103

December 2012

Step

Procedure

Print the card from within the application. (

Note:

In this case, use

File -> Print.) If the ~i text object

is printed on the card, see

Troubleshooting the

Inhibit Panel

10.1.4 Using the Test Print

The printer has a test print file sent to the printer to verify the Inhibit Panel functionality. This

test image uses a pre-formatted inhibit area and will not test a user-defined inhibit bitmap.

Step

Procedure

Bring up the

Printer Preferences dialog through Start > Settings > Printers and Faxes. Right-

click the

Printer instance; then click Printer Preferences to select the Card tab.

Click

Test Print.

10.1.5 Troubleshooting the Inhibit Panel

If you are having trouble getting the Inhibit Panel to produce the expected results, verify the

following information.

•

You have used a lower case “~i”, not an upper case “~I”. Some applications have an

auto-correct feature that will change the case on the small ‘i’.

•

The bitmap file (being used) is at the location on the workstation (see notes above

regarding shared printer instances) as specified by the text object.

•

The bitmap file is monochrome (for example, black and white).

•

The size of the bitmap image is large enough to cover the space you are seeking to

inhibit. (

Note: The printer resolution is 300 dpi on both the horizontal and vertical axis,

which will aid you in placement of the image. Oversize images will be truncated at the

size of the card.)

•

The bitmap image should be created in the same orientation as your application image

(for example, landscape or portrait).

•

Some Windows applications have a mode where prints are converted to a bitmap

before printing which will prevent proper inhibit panel operation.

•

In some applications, such as Microsoft WordPad, the ‘~’ must be left justified or it may

print on the card and the inhibit functionality will not work.