HID HDPii Plus User Guide 2.0 - Manual (Page 63)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
December 2012 Page 63 of 103
© 2012 HID Global Corporation. All rights reserved.
4 General Troubleshooting
The purpose of this section is to provide the User with specific procedures relating to the LCD
Messages, Communication Errors, Card Feeding Errors, Encoding Errors, Printing Process
Errors, Transfer Process Errors and Diagnosing the Image Problems for the Printer.
4.1 Troubleshooting - LCD and Printer Error Message Tables
The LCD display shows the current status of the Printer. Refer to the cause and solution tables in
this section for all possible LCD messages.
This section provides two troubleshooting tables for the LCD error messages and the Printer error
messages. Each table uses a 3-column presentation to present a specific LCD or Printer error
message, its cause and its solution.
• This allows the troubleshooter to identify the error and its cause, and then perform the
procedure (provided in the solution column).
• This standard mode of identifying the problem and its solution should provide an efficient
method of troubleshooting this printer.
• If you encounter problems beyond the capabilities of these two error message tables, you
should contact www.hidglobal.com .
4.1.1 How to use the LCD Error Message Table
The PC Error Message in Column 1 (LCD Error Message) provides the Lower Left Corner
Number. This number identifies the PC Error Message screenshot with its respective LCD Error
Message.
• Note the correlation between Column 1 and the PC Error Message window.
• This allows you to correlate the LCD Error Message with the PC Error Message (identifying
number), then troubleshoot your Printer as needed.
Table 1 - Single Example from the LCD Error Message
LCD Error Message Cause Solution
Unable to Feed Card
(PC Error Message Nos. 14 and 81)
Matches the following screenshot. The Printer is unable to feed a card
from the Card Cartridge.
Verify there are cards in the
cartridge.
Verify cards are not stuck together
or jammed, and they are the correct
thickness.
Figure 13 - Unable to Feed Card