HID HDPii Plus User Guide 2.0 - Manual (Page 73)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
December 2012 Page 73 of 103
© 2012 HID Global Corporation. All rights reserved.
Printer Error
Message
Cause Solution
Card Jam (Laminator)
A Card has become jammed in
the Printer's Lamination Module.
a. Open the Printer's Module’s Front Cover
and remove the Overlaminates.
b. Clear any cards in the Lamination Module
by using the Forward Arrow and/or Back
Arrow buttons located on the Printer’s
LCD display. The Printer’s Front Cover
must be open for use of the Forward and
Back buttons.
c. Re-insert the Overlaminate(s) and close
the Lam Module’s Front Cover.
d. Press the Resume button located on the
Printer's LCD display to continue printing.
e. To cancel the print, press the Cancel
Print button from the Driver's display
dialog or the Cancel button on the
Printer's LCD display.
Card Eject Error
The Printer is unable to eject a
card.
Check Printer for a card jam or other obstruction
and press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the
Cancel Print button
from the Driver's display dialog or the Cancel
button located on the Printer's LCD display.
Flipper Jam
The Flipper Table has jammed
while either aligning itself or
flipping a card.
a. Open the Printer's Flipper Module Cover.
b. Clear any cards in the Flipper Module by
using the Forward and/or Back buttons
located on the Printer’s Front Cover.
c. Ensure that the Flipper Table can rotate
freely. Close the Printer's Flipper Module
Cover.
d. Press the Resume button on the Printer’s
Front Cover to continue printing.
e. To cancel the print, press the Cancel
Print button from the Driver's display
dialog.
No Flipper
The Printer does not have
flipping capabilities.
a. Verify the Printer has flipper capabilities
by way of the LCD Menu.
b. If Flipper capabilities are present, ensure
that the Print Both Sides option in the
driver is set correctly.
c. Press the Resume button on the Printer’s
Front Cover to continue printing.
d. To cancel the print, press the Cancel
Print button from the Driver’s display
dialog or press the Cancel button located
on the Printer's LCD display.
Ribbon RFID Error
The ribbon tag information is
corrupted or incorrect.
Check that the Ribbon is installed properly. Cancel
is the only option.
Press the
Cancel Print button from the Driver’s
display dialog, or the Cancel button located on the
Printer's LCD display.