HID HDPii Plus User Guide 2.0 - Manual (Page 78)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Page 78 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
4.1.4 Communications Errors
Symptom(s): Incorrect output, communications error on PC or Printer, stalling, no response
from Printer, no job printed, “paper out” error.
Step Procedure
1 Confirm that the system meets the minimum requirements, as shown here:
• IBM-PC or compatible.
• Windows 7 (32 bit & 64 bit), Windows XP ( 32 bit) , Windows 2003 (R1 & R2 32 bit), Windows
2008, R2 (32 bit & 64 bit), Vista (32 bit & 64 bit),
• Pentium ™ class 500 MHz computer with 256 MB of RAM or higher
• 500 MB free hard disk space or higher
• USB Port (Optional Ethernet connection)
2 Confirm the correct installation of the Printer Driver.
a. Close the software program and check the Printer Driver.
b. Reboot the computer.
c. Ensure the Printer Driver is installed correctly. (
Note: This pertains especially if an obsolete
Driver was recently removed.)
Ensure the correct setup options within the Printer Driver are selected.
3 Confirm the correct installation of the Flipper Table Module Assembly.
Reboot the computer.
Ensure that the
Print Both Sides option in the Printer Driver is set correctly.
Verify the Flipper Table Module Assembly is functioning properly by printing out cards in a test run.
4 Determine the problem with printing from the application.
a. Print a self-test from the Printer by pressing Options -> Menu-> Select -> Print on the
printer’s LCD to ensure that the Printer (itself) is functioning properly. See the next
procedure.
b. Print the Windows test page that is located in the General tab of the Driver.
c. Use
WordPad
1. Go to the File menu and select Page Setup.
2. Click Printer and select the Card Printer.
3. Click OK and reset all four margins to zero. (Note: The WordPad will automatically
replace the values with its minimum margins.)
4. Open the program and type: “This is a Test.” then, go to File on the menu bar and
select Print.
5 Determine whether there is adequate hard Drive space.
(
Note: A large volume of temporary files on the computer can cause communications errors.)
Access the temporary files by following this process:
• Search for all folders called TEMP. Once found, clear out the contents of the folders.
• Use a disk cleanup utility (such as Disk Cleanup found in the System Tools folder of the Start
menu) or use a third party application.