HID HDPii Plus User Guide 2.0 - Manual (Page 71)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
December 2012 Page 71 of 103
© 2012 HID Global Corporation. All rights reserved.
LCD Error Message Cause Solution
Ribbon Tension
(PC Error Message No.
98)
The Ribbon tensions may be out of
range.
Check and adjust the setting through the
TOOLBOX under the Advanced Settings tab.
If this problem persists, call for technical
assistance. Press Resume to continue or
Cancel to abort.
Ribbon: Wrong Material
(PC Error Message No.
93, 122, and 172)
The print Ribbon is not installed
properly or has been damaged.
Verify the correct Ribbon is installed in the
Ribbon Cartridge.
System Fault
(PC Error Message No.
164)
Unspecified system error is
detected by the Printer Firmware.
Reset the Printer and try again.
If this problem persists, call for technical
assistance.
Unable to Feed
(PC Error Message Nos.
14 and 81)
The Printer is unable to feed a card
from the Card Cartridge
Verify there are cards in the Card Cartridge.
Verify cards are not stuck together or
jammed, and they are the correct thickness.
Utility Error
(PC Error Message Nos.
129)
Command resulted in an error. See Resolving the Communication Errors .
Waiting for Data
(PC Error Message No.
147)
The Printer has stopped receiving
data from the PC.
Reset the Printer and try again.
If this problem persists, call for technical
assistance.
Wrong Film
(PC Error Message Nos.
162 and 163)
The print film installed in the Printer
does not match the film type
selected in the Printer Driver.
OR
A Self-test job cannot be printed
with the print media installed.
Replace film in Printer with type specified in
the Driver.
A reboot is required.
Wrong Ribbon
(PC Error Message No.
93)
The print Ribbon installed in the
Printer does not match the Ribbon
type selected in the Printer Driver.
OR
A Self-test job cannot be printed
with the print media installed.
Replace Ribbon in Printer with type specified
in the Driver.
4.1.3 Troubleshooting - Printer Error Messages
Printer Error
Message
Cause Solution
General Error
A general Printer error has
occurred.
Press Cancel on the printer or click Cancel Print.
Card Not Found
The Printer is unable to find the
card.
Check Printer for a card or other obstruction,
remove the card and cancel the print by pressing
the Cancel Print button from the Driver’s display
dialog or the Cancel button, located on the Printer.
Cover Open
The Printer cannot start printing
because the Cover is open.
Close the Cover to continue printing.