HID HDPii Plus User Guide 2.0 - Manual (Page 66)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Page 66 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
LCD Error Message Cause Solution
Flipper Jam
(PC Error Message Nos.
74 and 199)
A card is jammed in the card
flipping area of the Printer.
Open the Printer's Flipping Module Cover.
Clear any cards in the Flipping Module by
opening the Printers Cover and using the
Forward and/or Back buttons located on the
Printer’s Front Cover.
Ensure that the Flipper Module can rotate
freely. Close the Printer's Flipping Module
Cover.
Select
Resume on the Printer’s Front Cover
to continue printing.
To cancel the print, click
Cancel Print from
the Driver's display dialog.
Head Loading
(PC Error Message No.
111)
An unrecoverable error has
occurred during printing.
Reset the Printer and try again. If this
problem persists, call for technical
assistance.
Head Resistance
(PC Error Message No. 6) The EE setting in Driver for head
resistance is out of range.
Enter a value for head resistance in the EE
settings in the Driver.
Reset the correct value according to the
steps in the Troubleshooting Section.
If this problem persists, call for technical
assistance.
Head Sensor Error
(PC Error Message No. 8) The Printhead Temperature Sensor
is not functioning or is not
connected properly.
OR
The Printhead is not cooling
properly.
If the problem persists, call for technical
assistance.
Head Voltage Err
(PC Error Message Nos.
103 and 105)
A hardware fault has prevented
setting the correct Printhead
voltage.
Reset the Printer and try again.
If this problem persists, call for technical
assistance.
Headlift Error
(PC Error Message Nos.
102, 103, 104, and 105)
This is a problem with the
Printhead Lift or Transfer Roller
Headlift.
Reset the Printer and try again.
If this problem persists, call for technical
assistance.
Heater Error
(PC Error Message No.
161)
The Transfer Heater Roller is too
hot.
Reset the Printer and try again.
If this problem persists, call for technical
assistance.
Invalid Film
(PC Error Message Nos.
94, 95, 96, 164, 165, and
166)
An unauthorized film is installed in
the Printer.
Get the correct Film from your dealer.
Invalid Password
(PC Error Message No.
136)
Printing disabled at this time. Press Cancel to abort this print job and then
check security settings at host computer.
Invalid Ribbon
(PC Error Message No.
93)
An unauthorized Ribbon is installed
in the Printer.
Get the correct Ribbon from your dealer.