HID HDPii Plus User Guide 2.0 - Manual (Page 75)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
December 2012 Page 75 of 103
© 2012 HID Global Corporation. All rights reserved.
Printer Error
Message
Cause Solution
Invalid Ribbon
An incorrect Print Ribbon has
been installed in the Printer.
(This is if you are using a
SecureMark Ribbon).
A non-SecureMark Ribbon is installed in a
SecureMark Printer.
a. Replace with the appropriate SecureMark
Ribbon and press the Resume button
located on the Printer's LCD display to
continue printing.
b. To cancel the print, press the Cancel
Print button from the Driver's display
dialog and the Cancel button located on
the Printer's LCD display.
c. Install a Certified Print Ribbon and press
the Resume button located on the
Printer's LCD display to continue printing.
d. To cancel the print, press the Cancel
Print button from the Driver's display
dialog and the Cancel button located on
the Printer's LCD display.
Ribbon Error
The Print Ribbon caused a
general error.
Press the Resume button located on the Printer to
continue.
To cancel, press the
Cancel Print button or the
Cancel button located on the Printer.
No Magnetic Encoder
Installed
A print job with Magnetic
encoding was sent with no
Magnetic Encoder installed in
the printer.
Ensure that no encoding data is being sent with the
print job and reprint the card.
Mag Verify Error
The printer is unable to verify
encoded data.
Check the Cards and click Cancel Print.
No Mag Strip Present
The Printer is unable to find a
Magnetic stripe on the card.
Check the Cards and click Cancel Print.
No Smart Card Encoder
No Smart Card Encoder is
installed in the printer.
To cancel, click Cancel Print.
No Prox Card Encoder
No Proximity Card Encoder is
installed in the printer.
To cancel, click Cancel Print.
Headlift Error
The Headlift Sensor is not
detecting movement from the
Headlift Cam.
Reboot the Printer by cycling power.
To cancel, press the
Cancel Print button.
Invalid Password
The Password entered is not a
valid password.
Press OK to enter another password.
To cancel, press the Cancel Print button.
Laminator (General
Error)
The Laminator has reported a
general fault.
Press the Resume button located on the Printer to
continue.
To cancel, press the
Cancel Print button or the
Cancel button located on the Printer.
Laminator (Check
Power)
The Laminator's power is OFF. Ensure that the laminator's power cord is properly
connected, cycle power and press the Resume
button to continue.
To cancel, press the
Cancel Print button or the
Cancel button located on the Printer.