HID HDPii Plus User Guide 2.0 - Manual (Page 74)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Page 74 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
Printer Error
Message
Cause Solution
Wrong Ribbon Installed
An incorrect ribbon has been
installed, or a driver setting is
incorrect.
Check that the ribbon is correct for the printer and
job. Press the Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the
Cancel Print button
from the Driver’s display dialog, or the Cancel
button located on the Printer's LCD display.
No Ribbon Installed
No Print Ribbon is installed in
the Printer.
Install the correct Ribbon and press Resume on
the LCD display.
Ribbon Out
The Print Ribbon installed in the
printer is empty.
Install a new Ribbon and press Resume on the
LCD display.
Ribbon Break/Jam
A Ribbon break/jam has been
detected inside the Printer.
The printer has determined that the installed ribbon
has either jammed or broken.
a. Open the Printer Cover and remove the
Print Ribbon. If ribbon is jammed, remove
jam and tighten ribbon.
b. Clear any cards in the printer by using the
Forward and/or Back buttons located on
the Printer's LCD display.
c. Tape the ends of the Ribbon together and
wind any excess onto the Take-up Spool
of the Print Ribbon.
d. Re-install the Print Ribbon, close the
Printer Cover and press the Resume
button located on the Printer's LCD
display to continue printing.
e. To cancel the print, press the Cancel
Print button from the Driver's display
dialog and the Cancel button located on
the Printer's LCD display.
Ribbon Miscue
A Ribbon Miscue has been
detected inside the Printer.
Open the Printer’s Cover and remove the Print
Ribbon. Check the Ribbon and see if it is broken.
a. If the Print Ribbon is not broken, re-install
the Print Ribbon, close the Printer’s Cover
and press the Resume button on the
Printer to continue printing.
b. If the Print Ribbon is broken, tape the
ends of the Print Ribbon together and
wind any excess onto the Take-up Spool.
Re-install the Print Ribbon, close the
Printer’s Cover and press the Resume
button on the Printer to continue printing.
c. To cancel the print, press the Cancel
Print button on the Driver’s display dialog
or the Cancel button on the printer.
Ribbon Sensor Error
The Printer cannot find the next
panel on the Print Ribbon.
Recalibrate the Ribbon Sensor using the Calibrate
Ribbon tab within the Toolbox.
To cancel the print, press the
Cancel Print button
from the Driver's display dialog and the Cancel
button on the Printer's LCD display.