HID HDPii Plus User Guide 2.0 - Manual (Page 64)

HDP5000 & HDPii Card Printer Encoder User Guide_L000950, 2.0
Page 64 of 103 December 2012
© 2012 HID Global Corporation. All rights reserved
4.1.2 Troubleshooting with the LCD Error Message
LCD Error Message Cause Solution
Calibrate Failed
(PC Error Message No.
155 and 170)
Film or Ribbon calibration has
failed.
Verify the film is installed correctly and there
is not a Ribbon installed. If this problem
persists, call for technical assistance.
Calibrate Film
(PC Error Message No.
159)
Film Sensors need to be calibrated. Select Cancel and then perform the Film
calibration procedure.
Calibrate Ribbon
(PC Error Message Nos.
128 and 170)
The print Ribbon Sensor is out of
calibration.
Select Cancel and then perform the Ribbon
calibration procedure.
Card Feed Stop
(PC Error Message No.
137)
The Front Cover was opened. This
caused the card transfer to stop
OR the pause button was selected.
Press Resume or Cancel.
Card Jam
(PC Error Message Nos.
82, 112, and 200)
A card is jammed in the Print
Station or card flipping area of the
Printer.
Clear the jam.
Card Jam: Prox
(PC Error Message No.
86)
A card is jammed in the PROX card
encoding area of the Printer.
Clear the jam.
Card Jam: Smart
(PC Error Message No.
85)
A card is jammed in the smart card
encoding area of the Printer.
Clear the jam.
Card Jam: Trans
(PC Error Message No.
83)
Card became jammed in the Printer
during transfer.
Clear the jam.
Card Not Found
(PC Error Message No.
69)
Card cannot be found in the
Printer.
Verify card not jammed in Printer and select
Cancel.
Check Film
(PC Error Message No.
244)
The film is not able to move
correctly. Check for jams/breaks.
Check for obstruction. If the problem persists,
call for technical assistance.
Check Laminate 1
(PC Error Message Nos.
213 and 231)
The Laminator was unable to find
the mark on the material in
Cartridge 1.
Make sure there are no obstructions to the
Sensor, and recalibrate the Laminator
Sensor.
Check Laminate 2
(PC Error Message No.
232)
The Laminator was unable to find
the mark on the material in
Cartridge 2.
Make sure there are no obstructions to the
Sensor, and recalibrate the Laminator
Sensor.
Clean Printer
(PC Error Message No.
71)
For best Printer performance,
replace the Cleaning Roller Tape
and clean the Printer’s Feed
Rollers and Printhead at this time.
Review the Cleaning Section
Cover is Open
(PC Error Message No.
46)
The Cover was left open. Ensure that the Cover is properly closed.