HP Officejet Pro 8500A - Manual (Page 91)

9 Solve a problem
The information in Solve a problem suggests solutions to common problems. If your
printer is not operating correctly and those suggestions did not solve your problem, try
using one of the following support services to obtain assistance.
This section contains the following topics:
• HP support
• General troubleshooting tips and resources
• Solve printing problems
• Solve print quality problems
• Solve paper-feed problems
• Solve copy problems
• Solve scan problems
• Solve fax problems
• Solve problems using HP Web sites and services
• Solve HP Digital Solutions problems
• Solve memory device problems
• Solve wired (Ethernet) network problems
• Solve wireless problems
• Configure your firewall to work with printers
• Solve printer management problems
• Troubleshoot installation issues
• Understand the Self Test Diagnostic Page
• Understand the network configuration page
• Clear jams
HP support
If you have a problem, follow these steps
1. Check the documentation that came with the printer.
2. Visit the HP online support Web site at www.hp.com/support. HP online support is
available to all HP customers. It is the fastest source for up-to-date printer
information and expert assistance and includes the following features:
• Fast access to qualified online support specialists
• HP software and driver updates for the HP printer
• Valuable troubleshooting information for common problems
• Proactive printer updates, support alerts, and HP newsgrams that are available
when you register the printer
For more information, see Obtain electronic support.
3. Call HP support. Support options and availability vary by printer, country/region,
and language. For more information, see HP support by phone.
Solve a problem 87