HP Officejet Pro 8500A - Manual (Page 137)

NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
see Finding the printer model number.
The computer where the network folder is located is turned off
If you are using Fax to Network Folder, make sure the computer selected to receive
faxes is switched on at all times and connected to the network.
The network folder has not been set up correctly
If you are using Fax to Network Folder, verify the following:
• Make sure the folder is created on the server. For more information, see the
documentation available for your operating system.
• Make sure the folder has been shared and that users can both read and write to
the folder. If you are using a Macintosh computer, make sure you have enabled
SMB sharing. For more information, see the documentation available for your
operating system.
• Make sure the folder name uses only the letters or characters supported by the
operating system. For more information, see the documentation available with the
operating system.
• Make sure the folder name is entered in the correct format in the HP software. For
more information, see the information in the wizard or the setup assistant.
• Make sure the valid username and password have been entered. For more
information, see the information in the wizard or the setup assistant.
Error conditions are interfering with HP Digital Fax
If the printer has been configured to print incoming faxes but is out of paper, load
paper in the input tray or resolve the error condition. After the incoming faxes are
printed, they are saved to the network folder or forwarded to the designated e-mail
address once printed.
The internal memory is full
If the internal memory in the printer is full, you cannot send or receive faxes. If the
memory is full because too many unsaved faxes have been stored, follow the
instructions on the printer’s control panel.
CAUTION: Clearing the fax log and the internal memory deletes any unsaved
faxes stored in the printer’s memory.
Incorrect date and time on faxes
If you are in a country/region that is observing Daylight Savings Time, the time stamp
for faxes might not always reflect the accurate time for your local time zone. In
addition, the default filename of faxes archived (which includes a time stamp) might
also be affected.
To see the correct times when faxes are received, print the fax log from the printer
control panel.
Solve HP Digital Solutions problems 133