HP Officejet Pro 8500A - Manual (Page 123)

2. After you have connected the phone cord to the port labeled 1-LINE, run the
fax test again to make sure it passes and the printer is ready for faxing.
3. Try to send or receive a test fax.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
The "Using Correct Type of Phone Cord with Fax" test failed
Solution:
• Make sure you used the phone cord supplied in the box with the printer to
connect to the telephone wall jack. One end of the phone cord should be
connected to the port labeled 1-LINE on the back of the printer, and the other
end to your telephone wall jack, as shown in the illustration.
1
2
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE"
port
If the phone cord that came with the printer is not long enough, you can use
a coupler to extend the length. You can purchase a coupler at an electronics
store that carries phone accessories. You also need another phone cord,
which can be a standard phone cord that you might already have in your home
or office.
• Check the connection between the telephone wall jack and the printer to make
sure the phone cord is secure.
Solve fax problems 119