HP Officejet Pro 8500A - Manual (Page 122)

• Make sure you have correctly connected the printer to the telephone wall jack.
Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer. For more information on setting up the printer for
faxing, see Additional fax setup.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the printer and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it
passes and the printer is ready for faxing.
The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
1. Using the phone cord supplied in the box with the printer, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the printer.
NOTE: If you use the 2-EXT port to connect to the telephone wall jack,
you cannot send or receive faxes. The 2-EXT port should only be used to
connect other equipment, such as an answering machine.
Figure 9-1 Back view of the printer
1
2
1 Telephone wall jack
2 Use the phone cord supplied in the box with the printer to connect to the "1-LINE"
port
Chapter 9
118 Solve a problem