HP Officejet Pro 8500A - Manual (Page 121)

• The "Phone Cord Connected to Correct Port on Fax" test failed
• The "Using Correct Type of Phone Cord with Fax" test failed
• The "Dial Tone Detection" test failed
• The "Fax Line Condition" test failed
The "Fax Hardware Test" failed
Solution:
• Turn the printer off by using the Power button located on the printer control
panel and then unplug the power cord from the back of the printer. After a few
seconds, plug the power cord in again, and then turn the power on. Run the
test again. If the test fails again, continue reviewing the troubleshooting
information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
• If you are running the test from the Fax Setup Wizard (Windows) or HP Setup
Assistant (Mac OS X), make sure the printer is not busy completing another
task, such as receiving a fax or making a copy. Check the display for
a message indicating that the printer is busy. If it is busy, wait until it is finished
and in the idle state before running the test.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the printer, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is
a two-cord connector that plugs into a telephone wall jack.) Try removing the
splitter and connecting the printer directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it
passes and the printer is ready for faxing. If the Fax Hardware Test continues to
fail and you experience problems faxing, contact HP support. Go to www.hp.com/
support. If prompted, select your country/region, and then click Contact HP for
information on calling for technical support.
The "Fax Connected to Active Telephone Wall Jack" test failed
Solution:
• Check the connection between the telephone wall jack and the printer to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the printer. If you do not use
the supplied phone cord to connect from the telephone wall jack to the printer,
you might not be able to send or receive faxes. After you plug in the phone
cord that came with the printer, run the fax test again.
Solve fax problems 117