HP Officejet Pro 8500A - Manual (Page 136)

The filename prefix has not been set up correctly
Make sure the folder name and filename uses only the letters or characters supported
by the operating system. For more information, see the documentation available with
the operating system.
Unable to scan to e-mail
NOTE: If you are using the HP Officejet Pro 8500A (A910a-f), you can only use
Scan to Network Folder and Fax to Network Folder. To find your model number,
see Finding the printer model number.
The e-mail profile has not been set up correctly
Make sure the valid outgoing SMTP server settings have been specified in the HP
software. For more information about the SMTP server settings, see the
documentation provided by your e-mail service provider.
E-mail messages are sent to some recipients but not to others when sending to
multiple recipients
The e-mail addresses might not be correct or might not be recognized by the e-mail
server. Make sure that the e-mail addresses for all e-mail recipients have been
entered correctly in the HP software. Check your e-mail Inbox for any delivery
notification failure messages from the e-mail server.
Sending large e-mail messages
Some e-mail servers have been configured to reject e-mail messages larger than
a pre-determined size. To determine if your e-mail server has a maximum file-size
limit, see the documentation provided by your e-mail service provider. If the e-mail
server does have such a limit, change the maximum e-mail attachment size for the
outgoing e-mail profile to a value smaller than that of the e-mail server.
The sharing dialog box is different after setting up HP Direct Digital Filing
(Windows)
If you are using a computer running Windows XP, you can set up folders using Simple
File Sharing (SFS).A folder set up using SFS is shared anonymously: it does not
require a username or password, and all users can read and write to the folder. Also,
the dialog box used to enable sharing is different from the standard, Windows sharing
dialog box.
However, to ensure that data sent from the printer is secure, the Scan to Network
Folder Wizard does not support SFS, and the computer displays the standard sharing
dialog box instead of the SFS dialog box. For more information, see the
documentation available for your operating system.
Solving HP Digital Fax problems
NOTE: Fax to Network Folder does not support Active Directory.
Chapter 9
132 Solve a problem