HP Officejet Pro 8500A - Manual (Page 133)

The computer cannot receive faxes (Fax to PC and Fax to Mac)
Cause: The computer selected to receive faxes is turned off.
Solution: Make sure the computer selected to receive faxes is switched on at all
times.
Cause: Different computers are configured for setup and receiving faxes and one
of them may be switched off.
Solution: If the computer receiving faxes is different from the one used for setup,
both computers should be switched on at all times.
Cause: Fax to PC or Fax to Mac is not activated or the computer is not
configured to receive faxes.
Solution: Activate Fax to PC or Fax to Mac and make sure the computer is
configured to receive faxes.
Solve problems using HP Web sites and services
This section provides solutions to common problems using HP Web sites and services.
• Solve problems using HP Web services
• Solve problems using HP Web sites
Solve problems using HP Web services
If you are having problems using the HP Apps or other Web services from the printer’s
control panel, check the following:
• Make sure the printer is connected to the Internet.
NOTE: To use the printer’s Web features, the printer must be connected to
the Internet (either using an Ethernet cable or wireless connection). You cannot
use these Web features if the printer is connected using a USB cable.
• Make sure the network hub, switch, or router is turned on and working correctly.
• If you are connecting the printer using an Ethernet cable, make sure you are not
connecting the printer using a phone cord or a crossover cable to connect the
printer to the network and that the Ethernet cable is securely connected to the
printer. For more information, see Solve wired (Ethernet) network problems.
• If you are connecting the printer using a wireless connection, make sure the
wireless network is functioning properly. For more information, see Solve wireless
problems.
Solve problems using HP Web sites and services 129