Tektronix 560 User Manual

Page 188

Troubleshooting

7-16

Phaser 560 Color Laser Printer

If you can’t make a print

Symptom

Solution

Printer not operating

Make sure that you plugged in the printer and turned it on.

Make sure that you connected the interface cable(s) properly.

Print the Consumables Page from the front panel to verify that the controller board is
functional.

Verify that your print engine is functional by pressing the Test Print button (the blue
pushbutton in the center of the back of the printer), and holding it down for 3 seconds.

Verify that your printer can communicate:

If you have a Macintosh

Make sure that you have the correct PPD file installed and selected and that you
have selected the printer in the

Chooser

. If the printer’s name does not appear in

the

Chooser

, your LocalTalk, EtherTalk, or TokenTalk connection may be faulty.

You can use the

Print Window

command to send a file to the printer without using

an application. If the communication link between your computer and the printer is
working, the printer produces a directory listing of the active window on the desktop.

If you have a PC

Type this DOS command:

echo %! >

port

echo showpage [Ctrl-D] >

port

Where

[CTRL-D]

indicates pressing the

key while holding down the

CTRL

key.

Substitute the name of the printer port (for example

COM1

COM2

LPT1

LPT2

) for the variable

port

in this command. For example, if you are testing a

parallel connection on

LPT1

, type:

echo %! > lpt1:

echo showpage [Ctrl-D] > lpt1:

If the communication link between your computer and the printer is working, the printer
ejects a blank page. If this occurs, but you cannot print from your application or through
Windows, make sure that the appropriate driver is installed and that you have selected
the printer correctly.

Printer doesn’t appear in
the

Chooser

(Macintosh)

Make sure that the printer is turned on and the cables are correctly attached.

Check the termination (refer to the documentation for your network adapter or connector
for information on termination).

If you have changed the printer’s name, make sure that you have given it a unique name
(not the same as any other printer in the zone or on the network).

Make sure that the correct network is selected in the

Network

Control Panel.