Comtech EF Data CIM-300L - Manual (Page 4)

CiM-300L IP Enabled Satellite Modem Rev. 1
Preface CD/CIM300L.IOM
ii
C
USTOMER
S
UPPORT
Contact the Comtech EF Data Customer Support Department for:
! Product support or training
! Information on upgrading or returning a product
! Reporting comments or suggestions concerning manuals
Contact Customer Support using any of the following methods:
Email: [email protected] Mail: Comtech EF Data
Customer Support Department
2114 West 7th Street
Tempe, Arizona 85281 USA
Internet: www.comtechefdata.com
Phone: (480) 333-2200 (Main Comtech EF Data Number)
(480) 333-4357 (Customer Support Desk)
Fax: (480) 333-2161
To return a Comtech EF Data product (in-warranty and out-of-warranty) for repair or
replacement:
1. Request a Return Material Authorization (RMA) number from the
Comtech EF Data Customer Support Department.
2. Be prepared to supply the Customer Support representative with the
model number, serial number, and a description of the problem.
3. To ensure that the product is not damaged during shipping, pack the
product in its original shipping carton/packaging.
4. Ship the product back to Comtech EF Data. (Shipping charges should
be prepaid.)
For more information regarding the warranty policies, see Warranty Policy, p. xxi.