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Zilog technical support – Zilog Z8F0130 User Manual

Page 30

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Introduction

UM013037-1212

6

Zilog Developer Studio II – Z8 Encore!
User Manual

Zilog Technical Support

For technical questions about our products and tools, or for design assistance, please visit

http://www.zilog.com

, navigate via the

Support

menu to

Technical Support

, and provide

the following information in your support ticket:

Product release number (Located in the heading of the toolbar)

Product serial number

Type of hardware you are using

Exact wording of any error or warning messages

Attach any applicable files to your email

Before Using Technical Support

Before you use technical support, consult the following documentation:

readme.txt file

Refer to the

readme.txt

file in the following directory for last minute tips and infor-

mation about problems that might occur while installing or running ZDS II:

ZILOGINSTALL\ZDSII_

product

_

version

\

In the above filepath:

ZILOGINSTALL is the ZDS II installation directory. For example, the default
installation directory is

C:\Program Files\Zilog.

product is the specific Zilog product. For example, product can be

Z8Encore!

,

ZNEO

,

eZ80Acclaim!

,

Crimzon

, or

Z8GP

.

version is the ZDS II version number. For example, version can be

4.11.0

or

5.0.0

.

FAQ.html file

The

FAQ.html

file contains answers to frequently asked questions and other informa-

tion about good practices for getting the best results from ZDS II. The information in
this file does not generally go out of date from release to release as quickly as the
information in the

readme.txt

file. You can find the

FAQ.html

file in the following

directory:

ZILOGINSTALL\ZDSII_product_version\

In the above filepath:

ZILOGINSTALL is the ZDS II installation directory. For example, the default
installation directory is

C:\Program Files\Zilog.