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Bio-Rad ChromLab™ Software User Manual

Page 155

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Possible Causes for Connection Failures

Installation Guide

| 153

A firewall on the ChromLab

computer

is turned on and does not allow the

ChromLab

programs and services to

run.

1.

Check your firewall configuration
and ensure that the required
ChromLab programs and services
are allowed to run.

See

ChromLab Software Firewall

Settings on page

162

for the list of

required ChromLab programs and

services. See also

Appendix D,

Firewall Configuration

, for

information about configuring

firewall applications and services.

2.

On ChromLab Touch click Retry.

3.

After the connection on the
instrument is successful, on the
ChromLab computer click Retry.

4.

Enter the correct Network Name or
IP Address of the instrument and
click Connect (see step

2 on

page

87).

Table 14.

Possible Causes and Solutions for Connection Failures, continued

Possible Cause

Solution