Google Search Appliance Creating the Search Experience - Manual (Page 51)

Google Search Appliance: Creating the Search Experience Best Practices 51
Providing Expert Search for Users
You can enhance the search experience for your users with expert search, which enables them to find
experts in your organization. When a user searches on a keyword, such as “security,” a list of security
experts appears in a sidebar next to search results.
This list includes photos, names, job titles, email addresses, locations, and phone numbers. There might
also be a more detailed list of experts on a separate page that is linked to the search results page.
To use expert search, perform the following tasks:
1. Configuring data sources for expert search
2. Enabling and configuring expert search
You can determine the profile elements and their layout in both the sidebar and on a separate page
when you configure expert search. Because expert search is configured by front end, you can create
different configurations for that address the needs and levels of different end users.
Configuring Data Sources for Expert Search
The search appliance gets profile properties for expert search from collections that only contain profile
metadata. Data sources for this collection can include Microsoft SharePoint, LDAP, or any other profile
content with metadata that can be crawled or fed into the search index.
Before configuring expert search for a front end, add profile metadata to the index. You can add it
through crawling documents or databases with metadata, using feeds, or by using connectors, such as
the SharePoint or LDAP connectors. After populating the index with metadata, you can add a collection
that only contains the profile metadata.
For complete information about configuring data sources for expert search, click Help Center > Social
Connect > Expert Search in the Admin Console.
Enabling and Configuring Expert Search
To enable and configure expert search for a front end, use the Configure User Interface tab on the
Social Connect > Expert Search page. This tab lists all the front ends that have been created for the
search appliance.
To enable and configure expert search:
1. Click Social Connect > Expert Search.
2. On the Configure User Interface tab, click Configure on the line corresponding to the front end
where you want to set up expert search.
3. Under Selected Front End, click Save.
4. Perform the following tasks:
a. Configuring a collection containing expert data
b. Selecting meta tags for the configuration
c. Configuring expert layout
For complete information about enabling and configuring expert search, click Help Center > Social
Connect > Expert Search in the Admin Console.