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Google Search Appliance Creating the Search Experience User Manual

Page 5

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Google Search Appliance: Creating the Search Experience

Contents

5

Providing User Results

75

Adding a User Results Configuration

75

Moderating User Results

75

Enabling Authentication for User Results

76

How Users Can Add Results

76

Providing Query Suggestions

76

Exporting Query Suggestions

77

Exporting and Importing the Suggestions Blacklist

78

Providing Document Previews

79

Tuning Search Results

79

Optimizing the Speed of Results

80

Analyzing Searches that Do Not Return Results

80

Managing the Search Index

82

Keeping the Search Index Clean

82

Segmenting Data in the Search Index

83

Evaluating Search Performance

85

Adding a Feedback Mechanism for Users

85

Conducting a User Satisfaction Survey

86

Exchanging Information on Google Groups

87

Updating Your Search Appliance

87

Chapter 3

Customizing the User Interface ................................................................................... 88

What Is the Google Search Appliance User Interface?

88

What Is the Relationship Between a User Interface and a Front End?

89

What Is the Relationship Between a User Interface and an XSLT Stylesheet?

90

What Tools Can I Use to Customize a User Interface?

90

What Knowledge Do I Need to Customize a User Interface?

91

Getting Started with Customizing the User Interface

91

Working with the Page Layout Helper

92

Customizing Global Attributes

93

Customizing the Search Box

94

Modifying Search Results

96

Customizing the User Interface in the XSLT Stylesheet

100

Working with the XSLT Stylesheet Editor

101

Changing Variables in the XSLT Stylesheet

103

Changing the Language of the User Interface

107

Customization Process Overview

107

Viewing User Interface Changes in a Browser Window

108

Managing Customized XSLT Stylesheets

109

Migrating a Customized XSLT Stylesheet to a New Software Release

109

User Interface Design Principles

109

Keep Search Pages Clean, Simple, and Fast

110

Keep Advanced Search Separate

110

Make Search Ubiquitous

110

Make Sure the Search Box Is Big Enough

110

Make Sure the User Knows what Documents Have Been Searched

110

Make Help Easily Available

111

Make Search Results Pages Useful

111

Keep the Number of Results Reasonable

111