Allied Telesis AT-WL2411 - Manual (Page 154)

AT-WL2411 Installation and User’s Guide
154
Getting Help with Your Installation
The AT-WL2411 access point is designed to be easy to install and
configure; however, you may need to call Allied Telesyn Technical
Support if you have problems. Before calling, be sure you can answer the
following questions:
❑ What kind of network are you using?
❑ What were you doing when the error occurred?
❑ What error message did you see?
❑ Can you reproduce the problem?
❑ What version of the firmware are you using?
To confirm the firmware version on your access point, do the following:
1. Establish a Web browser session.
2. Click Maintenance and then click About this Access Point. The About
this Access Point screen appears, as shown in Figure 68.
Figure 68 About this Access Point Screen
You should have the information on this screen available when you call
Allied Telesyn Technical Support.