Allied Telesis AT-WL2411 - Manual (Page 151)

AT-WL2411 Installation and User’s Guide
151
Commonly Asked Technical Support Questions
Refer to the following table for solutions and answers to common
problems and questions concerning the AT-WL2411 unit.
Problem/Question Possible Solution/Answer
Is the access point fully booted? When the access point is fully booted, the Power LED
remains steady green and the Wired LAN LED flashes.
The Power LED is not on. The access point may have a hardware problem.
1. Make sure the power cable is firmly plugged into
the access point and the power source.
2. Unplug the access point, and then plug it back
into the power source. Verify that the Power LED
remains on.
3. Call Allied Telesyn Technical Support.
You cannot configure the access point
locally using the serial port. 1. Verify that you are using a null-modem cable to
connect the access point to your terminal or PC.
2. Verify that your terminal or PC is set to 9600, N, 8,
1, no flow control.
3. Your system may be in autobaud mode. Reboot
and press a key once per second until the signon
screen appears.
You cannot ping or Telnet to a new access
point. You must set an IP address and subnet mask using
the serial port before you can remotely connect to
the access point.
The Ping Utility screen does not appear
when you click a MAC address or an IP
address in the AP Connections screen. The Web browser you are using does not have Java
support. Use Internet Explorer v3.0 or later or
Netscape Communicator v4.0 or later.
You cannot connect to the access point
using a Web browser. If you access the Internet through a proxy server, be
sure you have added the IP address of the access
point to the Exceptions list.
You cannot connect to the access point
using an SNMP management station. Verify that you did not disable the SNMP Access field
in the Security screen.