ZOLL X Series Monitor Defibrillator Rev H - Manual (Page 39)

Service
9650-001355-01 Rev. H X Series Operator’s Guide 1-27
Service
The X Series only requires recalibration of the CO
2
module. Service is required after 20,000
hours of use of the CO
2
module. Appropriately trained and qualified personnel should,
however, perform periodic tests of the defibrillator functionality to verify proper operation.
If a unit requires service, contact the ZOLL Technical Service Department.
When requesting service, please provide the following information to the service
representative:
• Unit serial number
• Description of the problem
• Department using the equipment and name of the person to contact
• Purchase order to allow tracking of loan equipment
• Purchase order for a unit with an expired warranty
• Sample ECG or other stripcharts demonstrating the problem (if available and applicable),
less any confidential patient information.
Returning a unit for service
Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
Remove the battery pack from the unit. Pack the unit with its cables and battery in the original
containers (if available) or equivalent packaging. Be sure the assigned service request number
appears on each package.
For customers In the U.S.A. For customers outside the U.S.A.
Telephone:
Fax:
1-800-348-9011
1-978-421-9655
1-978-421-0010
Call the nearest authorized ZOLL Medical Corporation
representative.
To locate an authorized service center, contact the
International Sales Department at
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Telephone: 1-978-421-9655
For customers Return the unit to
In the U.S.A. ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824-4105
Attention: Technical Service Department (SR number)
Telephone: 1-800-348-9011