Video player errors, No active video connections – Interlogix TruPortal User Manual
Page 115
TruPortal Software User Guide
103
Video Player Errors
Video Player Errors
If problems displaying video are encountered, review
on page 76 in addition to the
following information.
No Active Video Connections
This message appears on the Monitoring > Video page and the Event Detail pane of the Events page.
The message means either:
•
A camera device is not configured,
•
The System lost communication with a connected DVR/NVR, or
•
The video player is not installed, or is out of date. See
Note:
Video can only be viewed in Internet Explorer. Refer to the Release Notes for details.
If the error message is displayed when a camera icon next to an event is
clicked:
1.
Click [Play Event Video].
2.
Either the video is displayed or the video player is not installed. See
76.
3.
If neither happens and the message persists, verify the DVR/NVR and camera are operating:
a.
b.
Link Cameras to Devices to Track Video of Events
If the error message is displayed when Monitoring > Video is selected:
1.
Double-click the video pane displaying the error message.
2.
If the video does not appear:
a.
Select Monitoring > Video Layouts.
b.
Select the video layout being viewed.
c.
Make sure the correct camera is chosen for each drop-down list in each pane of the video
layout.
3.
If the correct camera is not shown in the list, verify that the camera is added to the System
Administration > Devices page and operating:
a.
b.
c.