Interlogix TruPortal - Manual (Page 109)

TruPortal Software User Guide 97
Diagnostics
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An ellipsis (...) appears if additional information about a category is available in a tool tip that
can be displayed by hovering over the ellipsis.
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The System does not include actions for running specific diagnostic tests.
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Click [Download Diagnostic File] to create a single, encrypted file that includes a variety of
system information, including configuration data and logs. No specific personnel information
(for example, names or Social Security numbers) will be included in the file; refer to the Release
Notes for details. The file can be saved locally and sent to Technical Support for use in
troubleshooting issues.
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An accurate reading for DC current cannot be displayed when the System Controller is powered
by a DC source. The DC current information is only displayed when the System Controller has
AC power.
Diagnostic Display Value Status
AC Power OK | Brownout | Fail INF = OK
WRN = Brownout
ERR = Fail
DC Power Voltage, Current INF >= 10.0
VWRN < 10.0 V
WRN = Current overload
Backup Battery Voltage, Current, Charging | Discharging INF >= 11.7
VWRN < 11.7 V
ERR < 11.4 V, No Battery
Memory Battery Voltage INF >= 2.3 V
WRN < 2.3 V
ERR < 2.0 V
Fuses OK | Fuse Name,… INF = All OK
ERR = If any not OK
Controller OK | Problems,… INF = OK
WRN = If not OK
Modules OK | ModuleName problem,… INF = All OK
WRN = If any tamper
ERR = If any offline
Doors OK | DoorName problem,… INF = All OK
WRN = If any held,
forced, tamper
ERR – If any offline
Digital Inputs OK | InputName problem,… INF = All OK
WRN = If any tamper
ERR – If any offline
Uptime Last boot time, up days INF = Always
CPU Load Avg 1m, 5m, 15m INF 15m < 0.80
WRN 15m >= 0.80
ERR 15m >= 0.95