RIGOL DG5000 Series - Manual (Page 205)

Chapter 12 Troubleshooting RIGOL
User’s Guide for DG5000 12-1
Chapter 12 Troubleshooting
This chapter lists the commonly encountered failures and their solutions. When you
encounter those problems, please solve them following the corresponding steps. If
the problem persists, please contact
RIGOL and provide your device information
(Utility  System  Sys Info).
1. The screen is still dark (no display) after power on:
(1) Check if the power is correctly connected.
(2) Check if the power switch is really on.
(3) Restart the instrument after finishing the above inspections.
(4) If it does not work correctly, contact
RIGOL for our service.
2. The screen is too dark to see the contents on the screen clearly:
(1) Check whether the brightness setting is too low.
(2) Press Utility  System  Display to enter the display setting menu. Press
Light and rotate the knob to adjust the screen brightness properly.
3. The generator is locked:
(1) Check whether the generator is working in remote mode ( is displayed
in the status bar of the user interface). Press Burst to exit the remote
control mode and unlock the front panel.
(2) Check whether the generator is performing the remote lock operation of the
front panel ( is displayed in the status bar of the user interface). You can
send the “:SYSTem:KLOCk OFF” command using Ultra Sigma to unlock the
front panel.
(3) Restarting the generator can also unlock the generator.
4. The settings are correct but no waveform is generated：
(1) Check whether the BNC cable is connected to the corresponding channel
output terminal (CH1 or CH2) tightly.
(2) Check whether the BNC cable has internal damage.
(3) Check whether the BNC cable is connected to the test instrument tightly.
(4) Check whether the backlight of Output (CH1 or CH2) is turned on. If not,
press the corresponding key to illuminate the backlight.
(5) After finishing the above inspections, press Utility  System  Power