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2 performance indicators – Comtech EF Data NetVue Release 1.1 User Guide User Manual

Page 99

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0BService Level Agreement (SLA)

Revision 3

NetVue User Guide

MN-NETVUE

5–4

5.2.1.2

Performance indicators

See Figure 3 - Performance Indicators. Performance indicators show:

Availability of the service

Predicted availability, taking into account current and past outages

Total duration of all violations, including the longest, that occurred in the time window

Number of violations that occurred in the time window

Availability without correction

Availability without correction shows the availability as a percentage.

Figure 3 - Performance Indicators