Comtech EF Data NetVue Release 1.1 User Guide - Manual (Page 101)

0BService Level Agreement (SLA) Revision 3
NetVue User Guide MN-NETVUE
5–6
Current Window – shows whether the outage occurred in the current window
Begin and End Timestamp – shows when the outage occurred and ended
Outage – shows the duration of the outage
Violation – shows the duration of the violation, taking into account the SLA settings (e.g., violation filter
settings)
Correction and Motivation – shows a possible correction on the outage and the motivation for the
correction
Ticket – shows a ticket number, if linked to third party ticketing system
5.2.3 Affecting Alarms
This view will show an overview of the current alarms, with detailed information on each alarm.
Figure 6 – Affecting Alarms
Each column in the affecting alarm list is described next:
Alarm ID – shows the Alarm ID associated in NetVue.
Alarm severity – shows the alarm severity.
Calculated inclusion state – shows the percentage of impact on the SLA for the alarm. The value is
calculated using data from the violation filters and the offline window.
Overruled inclusion state – shows whether the alarm is included in the impact to the SLA.
Alarm time – shows the time when the alarm triggered.
Alarm Element – shows the element affected by the alarm.
Alarm parameter – shows which parameter is generating the alarm.
Alarm Value – shows the value of the alarm parameter
Alarm state – shows the current state of the alarm.
Alarm type – shows whether the service impacted has changed.
Alarm user state – shows if the alarm is assigned to a user.
Alarm source – shows the source generating the alarm.