Comtech EF Data NetVue Release 1.1 User Guide - Manual (Page 97)

0BService Level Agreement (SLA) Revision 3
NetVue User Guide MN-NETVUE
5–2
SLA Configuration – Configure SLA Time Frame, Alarm Settings, SLA tracking and SLA outage history
retention period; reset SLA statistics.
Compliance Configuration – Configure violation time, violation counts and single violation settings.
Ticket Creation – If a third-party ticketing system interfaces with NetVue via the North-Bound Interface,
Ticket Creation can generate a trouble ticket with the third-party ticketing system.
Offline Window – Define a daily window of time, during which the service is considered offline. Most
alarms raised during this time window do not affect the SLA. Exceptions are those alarms with
parameters that have been explicitly set to disregard the offline window settings.
General Parameters – Shows parameters, the SLA element creator, the device state, when an alarm
template was changed and who changed it.
Documentation – A folder that is shared among all SLAs and used to store SLA agreements or other
documentation.
5.2.1 Main View
The following section provides an overview of the SLA performance indicators. Figure 1 - Main View
Overview shows a general overview of the Main View.
Figure 1 - Main View Overview