Comtech EF Data NetVue Release 1.1 User Guide - Manual (Page 96)

0BService Level Agreement (SLA) Revision 3
NetVue User Guide MN-NETVUE
5–1
Chapter 5. Service Level Agreement
(SLA)
5.1 Introduction to SLA
NetVue SLA Monitoring gives operators a business perspective view of their operations. Operators define
SLAs to be tracked by NetVue in real time. While NetVue provides device and service information, SLA
Monitoring adds the historical performance weighed against the defined objective. This combination
yields valuable business impact information.
A partial list of SLA features includes:
• User-defined alarm thresholds
• Predictive compliance
• Notifications
• Reporting
• Trending
5.2 SLA Interface Overview
The SLA Element has these sections:
Main View – Shows overall compliance information, performance indicators and general information about
the SLA.
Outage List – Shows a time-stamped history of all severity changes for the tracked SLA. The
administrator can correct the impact of the violation, and define a motivation for the correction
percentage.
Affecting Alarms – Shows a history of all alarms that affected the SLA.
History – Generate a report of the history for the SLA.