Nortel Networks T7316 - Manual (Page 75)

Chapter 5 Handling calls 75
Telephone Features Programming Guide
3 Enter ≤•fi¤‚ and allow the system to automatically assign the call to one of the
defined SWCA keys on your telephone, although, not necessarily the same SWCA it was
originally assigned to.
Retrieving a parked call from a SWCA key
You can only retrieve a call if your telephone has an intercom (I/C) button that is free. Refer to
“How SWCA works in a call group” on page 72 .
There are four ways to retrieve a parked SWCA call:
1 Press a SWCA key beside any flashing indicator.
2 Dial the SWCA code that you know has a call parked on it. (≤•fi¤⁄ to
≤•fi‹fl)
3 Dial ≤•fi‹‡ to retrieve the oldest parked call on your telephone.
4 Dial ≤•fi‹° to retrieve the most recently-parked call on your telephone.
Call interactions with SWCA controls
Some call features have impacts when activated from or to a call assigned to a SWCA key. For
specific feature interactions, refer to the Telephone Feature Programming Guide.
Transferring calls
If you transfer the call to a telephone that does not have the same SWCA keys assigned, the call
will disappear from the SWCA key on your telephone once the call is transferred. If the call needs
to be reassigned to your group, the person who answered the call would manually enter a SWCA
control code that is assigned to your group, to return the call to a SWCA designation at your
telephone.
Conference calls
A conference call cannot be parked on a SWCA key.
You cannot conference a call that is parked on a SWCA key. To conference such a call, you need to
retrieve the call, and then put it on Hold, and then create the conference.
If a conference call is created from two SWCA-associated calls, and then a transfer occurs by the
conference master releasing, the remaining call between the two conference slaves will move to
being associated to only the currently associated SWCA keys (if any) on the slaves.
Note: If you retrieve a call, and then repark it. That call becomes the most recently-parked
call, regardless of where it stood on the original stack of calls.
Internal calls: You cannot retrieve a SWCA call at a telephone that originated the intercom
call.