Nortel Networks T7316 - Manual (Page 134)

134 Chapter 12 Hunt Groups
P0937240 03.1
Members of the group
(Unified Manager Programming)
Members of the group can be any telephones in the system or portable telephones. Each telephone
can be in more than one Hunt Group, and is considered a member in each Hunt Group, increasing
the total number of members in the system.
There is only one appearance of the same Hunt Group on a telephone. Hunt Group extension
numbers cannot be members of other Hunt Groups. An extension number can be related with a
member of a Hunt Group and is called a member extension number.
Distribution mode
(Unified Manager Programming)
There are three modes of call distribution among members of a Hunt Group:
• Broadcast—rings at every telephone in the group at the same time. Calls are handled one at a
time. Other calls are put in a queue. When a call is picked up, the call next in the queue is
shown to the Hunt Group without having to wait for queue time-out.
In Broadcast mode you can program all the attendants in the group to share the load of
answering large volumes of calls. All telephones automatically display the calling line
identification (CLID), if available. A known example is a fund raising campaign where a
group of operators are waiting to take each call as it comes in.
Figure 15 Broadcast mode
• Linear—starts the call at the first telephone in the Hunt Group and distribution is complete
when the first free telephone is found. Simultaneous calls can be shown. Distribution is order
based.
In Sequential mode, you can program your top salesperson to be the first member of the group
to receive incoming calls.
Figure 16 Linear call mode
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